Frequently Asked Questions

1. What time is check-in?

You can check into the hotel from 3pm. On the day of departure, you will be required to check out of your room by 11am, but are welcome to stay and enjoy the hotel facilities.

2. Is there car parking on site? 

We have two large car parks, with over 170 parking spaces available free of charge to guests.

3. Do you have car charging facilities? 

We have two charging points available to guests. 1 x Universal Pod Point and 1 x Teslar charger. We are unable to reserve these parking spaces, they are operated strictly on a first-come, first-served basis. 

4. I haven’t booked breakfast, can I pay during my stay? 

You can book in for breakfast during your stay. It’s £8.50 per person for continental and £11.50 per person for a Full English. 

Breakfast times: Mon - Sat 7am - 10am | Sun 8am - 10am

5. What leisure facilities do you have onsight? 

We offer a state of the art fitness suite which boasts top-quality equipment. As a guest, you are able to use the leisure facilities at our sister hotel, The Victoria, located in Sidmouth. Here you can enjoy access to an indoor and outdoor heated swimming pool, spa, sauna and much more.

6. Do we need to book to dine in Carriages Brasserie?

To dine in our Carriages Brassie, we recommend booking in advance as being one of the best-loved restaurants in the area we tend to get busy. 

7. Are there ironing facilities in the bedrooms? 

Rooms do not come furnished with an ironing board or iron but are available on request.

8. Do you have air conditioning? 

Yes, all of our rooms offer air conditioning, as well as our Carriages bar and restaurant.

9. How far are you from the City Centre? 

We’re approximately 2-3 miles from Exeter city centre.

10. Is there public transport near you? 

Matford Park and Ride is just a 5-minute walk from our hotel. Although, it should be noted these routes do not run on evenings or Sundays, so please check the timetable before/during your stay. 


Should you have any other questions, please give us a call on 01392 259268 and a member of the team will be happy to help.