Any cancellation, postponement or significant changes in arrangements must be confirmed in writing or by email.
The hotel reserves the right to amend the cancellation policy according to the offer, periods such as Christmas, New Year and Peak seasons. They may also run pay & save or non-refundable campaigns in which these cancellations will supersede this policy. Should this be the case, you will be informed upon booking and these policies will be written on the website. Once at the hotel if you wish to cut your stay short, full accommodation charges will apply. Any person who does not cancel or turn up for their stay will be charged a full accommodation charge.
1-3 Bedrooms
- Free cancellation or postponement for bookings made by 3pm, 48 hours prior to arrival.
- If cancellation occurs after this time full payment will be taken for the whole stay from card securing the booking.
- If booking is taken within 48 hours of arrival full payment will be taken upon booking.
- Full payment will be taken prior or at the point of check-in.
4-6 Bedrooms
- Cancellations and postponements 15 days or more prior to arrival | Non-Refundable Deposit is retained, no further charges will be incurred.
- Cancellations 14 days or less prior to arrival | Full payment will be taken from the card held against the booking.
- Non-refundable Deposit due is £100 per room or 1st night accommodation cost (whichever is the lowest amount), our reservations team will contact you to arrange this.
- The remaining balance and rooming list is due 14 days prior to arrival. Payment will be taken from the card held against the booking unless otherwise stated.
7-9 Bedrooms
- Cancellations and postponements 29 days or more prior to arrival | Non-refundable Deposit is retained, no further charges will be incurred.
- Cancellations and postponements 28 days or less prior to arrival | Full payment will be taken from the card against the booking.
- Non-refundable Deposit due is £100 per room or 1st night accommodation cost (whichever is the lowest amount), our reservations team will contact you to arrange this.
- The remaining balance and rooming list is due 28 days prior to arrival. Payment will be taken from the card held against the booking unless otherwise stated.
10 Bedrooms or more
Please contact our groups department for terms and conditions via email at groups@brendhotels.com or call 01271 340000.